At Le Dépanneur Café, we strive to provide a pleasant and safe experience for all guests. To achieve this, we have established the following general guidelines that must be followed by all guests:
- Age Restrictions: Guests must be of legal drinking age to consume alcoholic beverages at our café. We strictly adhere to local laws and regulations regarding the sale and consumption of alcohol.
- Respectful Behavior: All guests are expected to conduct themselves in a respectful manner towards our staff, other guests, and the café’s property. Any form of harassment, discrimination, or inappropriate behavior will not be tolerated.
- Smoking Policy: Le Dépanneur Café is a smoke-free establishment. Smoking, including the use of e-cigarettes or vaping devices, is strictly prohibited within the café premises.
- Prohibited Items: Guests are not allowed to bring outside food or beverages into the café, with the exception of special dietary needs or allergies. Additionally, the use of illegal substances or weapons on café premises is strictly prohibited.
- Dress Code: Guests are expected to dress in a manner that is appropriate for a public establishment. We reserve the right to refuse entry or service to anyone who does not comply with our dress code.
Le Dépanneur Café offers reservation services for special events, private gatherings, and other occasions. Our reservation policy is designed to ensure a smooth and enjoyable experience for all guests. Here are some important points to note:
- Reservation Requests: Guests can submit reservation requests through our website, phone, or in person. Reservation requests are subject to availability and confirmation by our staff.
- Reservation Fees: Depending on the nature of the event, a reservation fee or deposit may be required to secure a reservation. This fee is non-refundable and will be credited toward the total cost of the event.
- Cancellation Policy: If you need to cancel or modify a reservation, please notify us at least 48 hours prior to the scheduled event. Failure to do so may result in forfeiture of the reservation fee or deposit.
- Minimum Spend Requirement: For certain events or private gatherings, Le Dépanneur Café may impose a minimum spend requirement. This means that a minimum amount must be spent on food and beverages during the event. If the minimum spend is not met, the remaining balance will be charged to the reservation fee or deposit.
Code of Conduct
To ensure a safe and enjoyable experience for all guests, Le Dépanneur Café has established a code of conduct that must be adhered to at all times. This code of conduct includes the following guidelines:
- Respectful Behavior: Guests must conduct themselves in a respectful and considerate manner towards our staff, other guests, and the café’s property. Any form of harassment, discrimination, or inappropriate behavior will not be tolerated.
- Alcohol Consumption: Guests who choose to consume alcoholic beverages must do so responsibly and in accordance with local laws and regulations. We reserve the right to refuse service to anyone who appears to be intoxicated or underage.
- Food and Beverage Consumption: Guests are only allowed to consume food and beverages purchased from Le Dépanneur Café within the café premises. Bringing outside food or beverages, except for special dietary needs or allergies, is strictly prohibited.
- Property Damage: Guests are responsible for any damages caused to the café’s property, including furniture, fixtures, and equipment. Any damages will be charged to the responsible party.
- Noise Levels: Guests are expected to maintain reasonable noise levels that do not disrupt the comfort and enjoyment of other guests. We reserve the right to request guests to lower their noise levels or leave the premises if necessary.
Payment and Refund Policy
Le Dépanneur Café accepts various forms of payment, including cash, credit cards, and mobile payments. Our payment and refund policy is as follows:
- Payment for Services: Payment for food, beverages, and other services must be made at the time of purchase unless otherwise agreed upon in advance for special events or private gatherings.
- Refund Policy: Refunds for canceled reservations or returned products are subject to our discretion and may be subject to fees or charges. We reserve the right to refuse refunds for services already rendered or products consumed.
- Pricing and Taxes: All prices listed on our menu or website are in the local currency and are subject to applicable taxes and fees. Prices and taxes are subject to change without notice.
Le Dépanneur Café values and respects intellectual property rights. The content, including but not limited to logos, trademarks, images, and text, displayed on our website, menu, and promotional materials are the property of Le Dépanneur Café or its affiliates and are protected by intellectual property laws. Guests are prohibited from using, copying, reproducing, or distributing any of our intellectual property without our prior written consent.
- Information Collection: We collect personal information, such as name, contact details, and payment information, when you make a reservation, place an order, or interact with our website or social media channels.
- Information Use: We use your personal information to provide the services you requested, process payments, communicate with you about your reservation or order, and improve our services.
- Information Sharing: We do not sell or share your
- personal information with third parties, except as required by law or as necessary to fulfill your reservation or order. We may share your information with trusted partners who assist us in providing our services, such as payment processors or delivery services, but only to the extent necessary to fulfill our contractual obligations to you.
- Data Security: We take appropriate measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. This includes using secure technology and encryption, restricting access to authorized personnel only, and regularly monitoring our systems for security breaches.
Governing Law and Jurisdiction
- Reservations at Le Dépanneur Café may be subject to cancellation policies, minimum spend requirements, and other terms that you should be aware of.
- Guests are expected to adhere to the café’s code of conduct, including respectful behavior, responsible alcohol consumption, and compliance with property damage and noise level guidelines.